- When a payment fails, an order number may still be generated, which can be confused with a successful purchase. A receipt email with a transaction ID will be your confirmation of a successful purchase.
- Banks may sometimes charge a small, currency conversion or international transaction fee (Mojang is located in Sweden, Moneybookers/Skrill is located in the UK).
- Sometimes a bank or payment partner may put a temporary hold on an account for the purchase price, that can be confused with a second charge. These holds are usually resolved within 24-48 hours.
- If you have accidentally purchased both a game and a gift code. You can see your purchases from your Mojang account profile.
If you have located a duplicate charge, please locate both transaction IDs, contact customer service, and we will reverse the extra payment..