If you are having difficulty running your game, please visit our list of community and technical resources.
We can offer a refund in the following situations:
- If you made your purchase more than once
- If a purchase was made without your permission
- If you're unable to play your game after visiting our technical support resources, have verified that your computer meets the system requirements listed prior to purchase, and the refund request is sent within 15 days of purchase
If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which one(s) need refunded. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
According to the Terms and Conditions listed on prepaid cards purchased at a retail store, we are unable to offer refunds for those cards.
Different editions of Minecraft are not interchangeable, as the systems they run on are not compatible.
As with most other downloadable software, we do not typically offer refunds for other reasons.