How your purchase works
When a purchase is made, the payment is handled by one of our payment partners. For your privacy, Mojang does not obtain or store payment information. Instead, when a successful transaction has been completed, we are sent notification of the purchase. Afterwards, you receive an email from Mojang that contains a Skrill (Moneybookers) or Paypal transaction ID (see below).
Occasionally, we may need to verify your transaction ID. This could happen if the purchase was interrupted, but the funds were still debited, or if you need to reset your email address, but no longer have access to the original email. If you used a gift code to start a Minecraft account, we can use that code to verify account ownership.
If you have lost your transaction ID
After a successful purchase, customers receive an email from Mojang with their transaction ID. Please be sure that your transaction ID was not sent to your email's junk folder. If you do not have that email, you can still recover the ID.
If you paid by Paypal, you can log into your Paypal account and view the ID in your transaction history. Alternatively, you can visit www.paypal.com and click "Contact Us" to request the ID.
If you paid by credit/debit card, and your payment was processed by Skrill (Moneybookers), you can visit https://www.moneybookers.com/app/help.pl?s=contact to view Skrill contact information specific to your country. When contacting them, please be sure to ask for the Merchant Transaction ID.
Types of identifying numbers
Mojang UUID/Order number - example: 123a456789012b3c4d5e678901f23gh4
This code is generated when a user registers an account, completes a purchase, or creates a Mojang account. This number does not indicate that you have made a purchase, but is useful for looking up an account if we cannot do so otherwise. If you use this code, please copy and paste it; it's very easy to have a typo. If after a few hours you have only this number and do not have a transaction ID, your purchase was most likely unsuccessful, and you can try your payment again.
Moneybookers transaction ID - example: 987654321
A Skrill (Moneybookers) transaction ID is generated when you make a credit/debit card transaction using the respective service. It is a sequence of nine numbers.
Paypal transaction ID - example: 1AB23456C7890123D
This transaction ID is generated when you pay with a Paypal account, or make a credit/debit transaction through Paypal as a guest. It is a seventeen character alphanumeric code. If your purchase had to be automatically converted to another type of currency, there may be multiple transaction IDs, so please be sure that you provide the ID from the purchase itself.
Paypal receipt number - example: 1234-5678-9012-3456
While most Paypal users receive a transaction ID, in certain circumstances a customer may have a receipt number, which is four sets of numbers.
Mojang gift code - example: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8
All Mojang games can have gift codes, which can be identified by three sets of alternating letters and numbers. Gift codes created on an old Minecraft account are in lowercase, while gift codes created on a Mojang account are in caps. If you need to prove account ownership, and you used a gift code that you no longer have access to, you can ask the person who gave you the code to log into www.minecraft.net/profile or account.mojang.com (depending on where the code was purchased) to retrieve this for you.
Prepaid PIN - example: 123 456 7890
This ten digit number comes from prepaid Minecraft cards, available in select US retail stores.
DIBS ID - example: 123456789
This is a transaction ID generated by the original Minecraft payment system, and was used for certain transactions until midway through 2011. Like a Moneybookers ID, it is also nine digits. To retrieve this ID, you will need to have saved your original purchase email, as we no longer use the DIBS system. If you do not have this, you can contact customer support for alternative account verification methods.
As a transaction ID is considered proof of account ownership, we do not recommend purchasing a used account from another player. Unfortunately, we cannot provide support if you made your purchase through a non-Mojang website or another player.
