Payment Troubleshooting
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Why can't I use Paypal to buy a gift code?
We recently removed the option to purchase a gift code with Paypal in response to a greatly increased number o...
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When will I receive my Premium status?
Most of the time, you will receive your premium status immediately. However, some payments (like bank transfer...
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I’ve been charged more than once.
Please first make sure that you didn't accidentally purchase a gift code for your account, rather than upgrade...
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I can’t purchase Minecraft
We're sorry to hear that you're having difficulties with your purchase. Unfortunately, we do not have informat...
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What is a transaction ID?
When a purchase is made, the payment is handled entirely by one of our payment partners. For your privacy, Moj...
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I paid for a gift code but haven’t received it.
Please first make sure that the payment went through buy checking your email with the confirmation email. In t...
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I want to buy more than 5 gift codes.
Currently, there is a restriction on the number of gift codes that an account can purchase. This is to combat ...
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My gift code does not work
Please make sure that your gift code was originally purchased through minecraft.net. Unfortunately, we cannot ...
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Can I get a refund?
If you are having difficulty running your game, please consider the following resources: for community support...
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I accidentally disputed charges
Some people may not recognize charges from a Swedish company (or Moneybookers, if a credit card was used), som...
