Payment Troubleshooting
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I can’t purchase Minecraft
Purchasing Issues We're sorry to hear that you're having difficulties with your purchase. Because paymen...
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When will I receive my game?
After a purchase, you will receive an email containing a redemption link for your game. However, some slower p...
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What is a transaction ID?
How your purchase works When a purchase is made, the payment is handled by one of our payment partners. For...
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Can I use Paypal to buy a gift code?
We recently removed the option to purchase a gift code with Paypal in response to a greatly increased number o...
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I’ve been charged more than once
There are a few situations where a second charge may appear or seem to appear after a purchase: When a payme...
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Mojang refunds policy
If you are having difficulty running your game, please visit our list of community and technical resources. ...
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I accidentally disputed charges
Some people may not recognize charges from a Swedish company (or Moneybookers, if a credit card was used), som...
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Where is my gift code?
Codes are emailed to you, but can also be found in your profile. If you log in with your email, this is your M...
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My gift code does not work
Usually, when you cannot redeem a gift code purchased from Minecraft.net or Mojang.com, it is due to a typo or...
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I accidentally purchased a Minecraft gift code
If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get th...
