Having trouble accessing your account?

This article covers the most common reasons for not being able to access your account. 

- Getting an error that says "InvalidCredentialsException"?
Visit our help article Invalid Credentials

- Not sure how to log into your account?
Go to our help article that addresses the difference between Mojang and Minecraft accounts

- Having trouble with your password?
Check out our article, Change or forgot password

- Having trouble with your security questions?
Learn how to reset your security questions

- Need to change your registered email address?
If you have a Mojang account, go here
If you have a Minecraft account, go here
Not sure what type of account you have, go here

- Not receiving emails from us? 
Visit our list of reasons why you Cannot receive Mojang system emails

- Having trouble migrating your account?
Go to our Account migration issues article. 

- Only able to play the demo?
We explain why in our Can only play Minecraft demo article.  

If your issue is not addressed here, you might want to take a look at our technical support resources

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