I’ve been charged more than once

There are a few situations where a second charge may appear or seem to appear after a purchase:
 
  • When a payment fails, an order number may still be generated, which can be confused with a successful purchase. A receipt email with a transaction ID will be your confirmation of a successful purchase.
 
  • Banks sometimes charge a small, currency conversion or international transaction fee (Mojang is located in Sweden).
 
  • Sometimes a bank or payment partner may temporary reserve the purchase amount on your account, that can be confused with a second charge. These holds are usually resolved within 24-48 hours.
 
  • If you have accidentally purchased the game directly in your account as well as a gift code. You can see your purchases from your Mojang account profile.

If you believe you have identified a duplicate charge, please locate the confirmation email containing your transaction IDcontact customer service, provide us with the ID, and we will reverse the extra charge.

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