When will I hear back?

We're currently replying to cases received on Oct 19. 

We had some issues with our support email address (help@mojang.com) between September 1 and September 9. If you replied to us between those days and you've been waiting more than 4 days for a response, please try resending it and we'll get back to you as soon as we can. 

If you are having issues accessing your account, make sure you've looked at our list of common issues.


Mojang customer support operates during office hours, Monday through Friday, and our offices are located in Stockholm, Sweden (Central European time zone). 

To make sure that we can help you quickly, please fill out the contact form completely and send your message just once. When you get a response, please reply to that email, and it will notify the person helping you. We appreciate your patience and look forward to helping you soon.

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