Account migration issues

Mojang is changing to a single sign-in system for the games that we develop and publish. It is important to note that after you migrate a Minecraft account to a Mojang account, you will log into Minecraft.net, Mojang.com, and the Minecraft game client with your email address and new Mojang password. 
 

Account migration failed

If you receive an error message stating that account migration from a Minecraft to a Mojang account failed, please first make sure that you have typed your information correctly, and that you do not already have a migrated account under the same email address. Also, make sure that you have filled in the correct email address from when you registered your Minecraft account, and try another if you are unsure of which is correct. If you have created a blank Mojang account or have one from purchasing another game, you will need to log into your account and then go to mojang.com/migrate/import and migrate your account that way. 
 

Forgot your registered email address?

If you're not able to migrate because you have forgotten which email address you originally registered your account with, we can migrate the account for you if you follow these steps: 
   

Multiple accounts on one email address

It was previously possible to have multiple Minecraft accounts linked to a single email address. Currently, only one copy of each Mojang game is allowed per migrated account. For people with multiple Minecraft accounts linked to a single email, this means that you will have to choose which account to migrate. If you need to migrate a second paid Minecraft account to a Mojang account, you can do so with a different email and Mojang account.
 

If someone has migrated your account for you

If your Minecraft account has been compromised (someone knows your username and password), you would typically restore access by resetting your password. However, if someone has migrated your account to a new Mojang account, you will need to contact Mojang support (see below) for assistance. We can reset the email address on a migrated account back to the original if you are able to provide the correct email address. For anything else, we will need your transaction ID as proof of account ownership.
 

Migrated account but gift codes do not appear

Due to the way that account migration works, redeemed gift codes purchased before account migration do not currently show in your Mojang account profile. However, they are still viewable under your Minecraft profile, and any unredeemed gift codes will show on the Mojang account.


If you have a question about this, or anything else related to account migration errors, you can contact customer support. Please be sure to leave a clear and detailed description of what your problem is, and what you have previously tried, as migration errors can be difficult to pin down.

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