Payment Troubleshooting

I can’t make a purchase

Because payment errors can happen in different steps of the payment process and be caused by a number of reasons, they're often difficult to track down. If you can't make a purchase, please troubleshoot your is...

Read Article

When will I receive my game?

After your purchase, you will receive an email containing a receipt confirming that your purchase was successful. Once you have received this email, you will be able to access the game. Mojang games are avail...

Read Article

What is a transaction ID?

A transaction ID is used by Mojang customer support to verify your ownership of an account before we’re able to help you make any changes or give out information about an account. After a successful purchase, y...

Read Article

Can I use Paypal to buy a gift code?

We have removed the option to purchase a gift code with Paypal in response to a greatly increased number of fraudulent transactions. Our players can help us combat fraudulent purchases through code re-sellers b...

Read Article

I’ve been charged more than once

There are a few situations where a second charge may appear or seem to appear after a purchase: When a payment fails, an order number may still be generated, which can be confused with a successful purchase....

Read Article

Mojang refunds policy

If you are having difficulty running a game purchased through Mojang, please visit our list of community and technical resources. Refunds for PC games We can offer a refund in the following situations if...

Read Article

I accidentally disputed charges

Some people may not recognize charges from a Swedish company or our payment partners, and sometimes a legitimate charge is disputed and refunded. Later, it is discovered that charge was for the purchase of a Mo...

Read Article

Where is my gift code?

This article is about Minecraft: PC Edition, not Minecraft: Windows 10 Edition. For more information about Minecraft: Windows 10 Edition, please visit our help article on the subject. When you purchase a gift ...

Read Article

My gift code does not work

Usually, when you cannot redeem a gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Please be sure that you enter the code exactly as it appears. Mojang gift codes come...

Read Article

I accidentally purchased a Minecraft gift code

If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get the game without having to be refunded. Simply log into account.mojang.com/me and redeem your code, wh...

Read Article