Current Topics

When will I hear back?

We're currently replying to cases received on Aug 17. If you are having issues accessing your account, make sure you've looked at our list of common issues. Mojang customer support operates during office hou...

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Login failed

The error message "Login failed. Invalid username or password." means that you are using either the incorrect username, email address, or password. Please wait 30 minutes and then try again, make sure you use t...

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Having trouble accessing your account?

This article covers the most common reasons for not being able to access your account. - Getting an error that says "Login failed: Invalid username or password"? Visit our help article Login failed. - Not s...

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Minecraft Realms

Minecraft Realms is a paid multiplayer server hosting service, provided by Mojang, designed to be easily set up and used by you and up to ten of your friends. Minecraft Realms is available for PC/Java Edition a...

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Minecraft support resources

To visit a list of common issues and solutions, please visit our articles on Minecraft Troubleshooting. If you haven't found the answer to a technical issue on our site, you may want to visit the links below f...

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Minecraft usernames

This article covers Minecraft usernames for Minecraft on PC. Minecraft: Pocket Edition does not require usernames, but if you play Minecraft Realms for Pocket Edition/Windows 10 you will use your Xbox gamer tag...

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MINECON

MINECON 2016 is over, thanks to everyone being part of MINECON, both at the convention and at home watching the stream! The live streams are still available on our Youtube channel, MINECON 2016 Day 1 and MINE...

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Minecraft: Windows 10 Edition

Minecraft: Windows 10 Edition is a version of Minecraft designed for Windows 10. Players who already have an account for the PC/Java edition of Minecraft can currently get this edition for free. Read on to ge...

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Cobalt support resources

What is Cobalt? Cobalt is a game developed by Oxeye Game Studio and published by Mojang. It's an action platformer with high-stakes combat and high-raising tests of skills and agility. You'll be punching rocket...

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Mojang account users under 13

The following describes how we handle data for children under 13 years of age, as required by U.S. law. It's a bit more lawyer-y than we usually would post, but it's very clear about everything, so please bear ...

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