Minecraft Troubleshooting

Can only play Minecraft demo (Java Edition)

The demo mode is available to any Mojang account that is logged into the launcher but does not own a copy of Minecraft. If you have not yet purchased Minecraft, please visit https://help.mojang.com/customer/por...

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Updating video card drivers

If you’re experiencing technical- or performance issues with Minecraft, please try updating your video card (graphics card) drivers. Description: Outdated video card drivers have been known to cause issues suc...

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Problematic frame or pixel format not accelerated

Description: The Minecraft launcher won't start or Java tells you that you have bad video card drivers with the error message ‘Pixel format not accelerated’. Solution: The error message ‘Pixel format not accel...

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Missing files error

Description: When the launcher tries to run Minecraft and you get an error message starting with "Unable to save download...", or you see the error 'org.lwjgl.LWJGL.Exception: Could not create context' in your ...

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Minecraft download stops

Sometimes when you're trying to download the game, the download may stop before it is completed, or you may receive an error message at the end of your download. Description: When downloading Minecraft: Java ...

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Minecraft on Chromebooks

Minecraft will not run on a Chromebook under default settings. Because of this, Minecraft's system requirements list that it is compatible only with Windows, Mac and Linux operating systems. Chromebooks use Go...

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Minecraft: Java Edition is slow

If you’re experiencing slowness in Minecraft Realms, please visit: https://help.mojang.com/customer/portal/articles/1698597 Slowness in games can often be difficult to diagnose, but it is usually alleviated by...

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Multiplayer Connection Issues (Java Edition)

If you have successfully logged in to your game, you can sometimes still run into problems with communication between your computer/network and the server that you are trying to connect to. Possible solutions ...

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Minecraft support resources

This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you need help with Minecraft Java Edition please click here. If you haven't found the answer to a technical issue on our site ...

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Transferring Minecraft license between mobile devices

If you're looking for how to transfer your Minecraft worlds between devices, please go here. We're often asked if players can download Minecraft for mobile for free after purchasing it on a device using a diff...

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