Minecraft Troubleshooting

Can only play Minecraft demo

The demo mode is available to any Mojang account that is logged into the launcher but does not own a copy of Minecraft. If you have not yet purchased Minecraft, please visit https://help.mojang.com/customer/por...

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Updating video card drivers

If you’re experiencing technical- or performance issues with Minecraft, please try updating your video card (graphics card) drivers. Description: Outdated video card drivers have been known to cause issues suc...

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Problematic frame or pixel format not accelerated

Description: The Minecraft launcher won't start or Java tells you that you have bad video card drivers with the error message ‘Pixel format not accelerated’. Solution: The error message ‘Pixel format not accel...

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Missing files error: org.lwjgl.LWJGLException

Description: When the launcher tries to run Minecraft, you get a crash report that starts with: ‘org.lwjgl.LWJGLException: Could not create context’. This is most commonly caused by an antivirus program or fire...

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Minecraft download stops

Description: When downloading Minecraft: Java Edition for the first time, the download stops. This is usually as a result of a firewall or antivirus (frequently, AVG Antivirus) blocking the file transfer. Solu...

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Minecraft on Chromebooks

Minecraft will not run on a Chromebook under default settings. Because of this, Minecraft's system requirements list that it is compatible only with Windows, Mac and Linux operating systems. Chromebooks use Go...

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My email is displayed in-game

When playing Minecraft on a paid account, players are logged in under a unique username. There are a few circumstances where a player with a Mojang account may have their email address displayed instead of thei...

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Minecraft: Java Edition is slow

If you’re experiencing slowness in Minecraft Realms, please visit: https://help.mojang.com/customer/portal/articles/1698597 Slowness in games can often be difficult to diagnose, but it is usually alleviated by...

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Error: Bad login

A bad login error is sometimes encountered when trying to connect to a multiplayer server. Because it happens after you've already logged into Minecraft, it is not related to your account login. This error can ...

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Minecraft support resources

This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you haven't found the answer to a technical issue on our site you may want to visit the links below for more resources, as we ...

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