Can only play Minecraft demo

Last Updated: May 15, 2015 03:32PM CEST
The demo mode of Minecraft will show in these scenarios:
  • You've not yet purchased Minecraft on that account.
  • You've purchased Minecraft, but on another Mojang or Minecraft account.
  • Your purchase has been refunded. If this is the case, you would have received an email.

First, check to see if your account has a copy of Minecraft by visiting account.mojang.com/me. If you don't see a Minecraft profile listed or available to redeem, you may be logging in with the wrong account/email. Please try logging in with another email addresses that you own. If you bought Minecraft several years ago, try logging in with your username instead.

Next, try fully logging out of the game launcher. On the launcher screen, click Switch User, then click Log Out. Then log back in.
 

There is no need to re-download or re-purchase the game, unless you received an email stating that you were refunded.

See below for a more detailed breakdown of why an account would only be able to access the demo.


 
 

Minecraft not yet purchased:
 
Scenario: You're logging in with a Mojang account, and Minecraft hasn't been purchased yet.
Solution: Visit minecraft.net/store, log in with your Mojang account, and buy the game
 
 
Just bought Minecraft:
 
Scenario: Minecraft was purchased, but a username was not selected.
Solution: Visit account.mojang.com/me. If you have purchased Minecraft, and have an account token, but have not yet redeemed it for a username, that option will be highlighted and available.
 
Scenario: New purchase of the game confirmed via bank/card account, you received an email with transaction ID.
Solution: Likely using the wrong email/account to log in. Try other email addresses, starting with the one the transaction ID was emailed to.
 
Scenario: New purchase of the game confirmed via bank/card account, but you did not receive an email with the transaction ID.
Solution: Email possibly typo'd upon registration. Wait a few hours, check your junk mail folder, then contact customer support.
 
 
Have owned Minecraft for a while:
 
Scenario: You have an old Minecraft account that was never migrated to a Mojang account.
Solution: Log in with your username, or log into account.mojang.com/migrate to migrate your old account into your empty Mojang account.

Scenario: You have an old Minecraft account and used to log in with your username. You have not migrated to a Mojang account. Now Minecraft.net tells you to log in with your email.
Solution: If someone else has obtained the password to a Minecraft account, they may have migrated it to their own email. If you suspect this is the case, please contact customer support.

Scenario: You've been logging in with email address as normal, but now can only access the demo mode.
Solution: Has the account been refunded? If so, an email would have been sent to the registered email address, and you can visit minecraft.net/store to re-purchase. Are you logging in with the correct email address? You may have registered more than one Mojang account, so try another email address that you own. It's also possible that the email address on the account has changed, and a new Mojang account was registered with the same email. If you believe that is the case, contact customer support.
 
 


If you can't remember which account/email should be used to log in, please try other email addresses that you own. If you still cannot log in, contact customer support and provide your transaction ID, order number, or equivalent. With the ID, we can locate your purchase and help you get logged in.


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