Most of the time, you will receive your gift code immediately. However, some slower payment types, such as bank transfers, can take 3-5 business days. Please first make sure that the payment went through by checking your email for the confirmation email.
There is occasionally an issue where a failed transaction sends a customer to the payment confirmation screen. If after a few hours you have only received a 32 character order number, and not a transaction ID from Paypal or Skrill, it is unlikely that the transaction was successful. Please double check your bank account to verify if you were charged.
If you've received a call from your credit card company, asking if you would like to authorize an international transaction (Mojang is located in Sweden), they may have derailed the payment process, even if they eventually let the transaction go through. Please first verify that your credit card was charged. If not, you can wait for a charge to process, or try your purchase again. If you were charged, you'll need to obtain a transaction ID and contact us below, as it is possible that the hold interrupted the payment process, and we were not electronically notified of the purchase.