My gift code does not work

Usually, when you cannot redeem a gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Please be sure that you enter the code exactly as it appears.

Mojang gift codes come in two different formats: five sets of five numbers and letters (example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P), and three sets of four numbers and letters, either lowercase or uppercase (example: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8).

Please be advised that you are not able to redeem gift codes for Minecraft: Windows 10 Edition Beta on our site, these are redeemed in the Windows Store. If you need help with your code for Minecraft: Windows 10 Edition Beta you can contact Xbox for help here.

Please make sure that your gift code was originally purchased through Mojang. Apart from Mojang.com, the only other site that is authorized to sell gift codes is Amazon.com. Unfortunately, if you purchased your gift code through a different website then these two, we will not be able to assist you.

If your code still does not work, please contact customer support and provide the code that was used.

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