Mojang refunds policy

If you are having difficulty running a game purchased through Mojang, please visit our list of community and technical resources.

 

Refunds for PC games


We can offer a refund in the following situations if you contact Mojang Support within 15 days of purchase:
 
  • If you made your purchase more than once
  • If a purchase was made without your permission
  • If you're unable to play your game after visiting our technical support resources 

If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.

If you bought a gift code from Amazon that you wish to refund, contact Amazon. Or learn more about Amazon refunds

Purchases made with a Paysafecard are not refundable due to technical limitations.

 

Refunds for Minecraft Realms


Minecraft Realms is a subscription service and is not typically eligible for full or partial refunds. If we've done something that has caused you to be unable to access your Realm, please let us know, and we'll try to fix it. If we can't fix it, you may be eligible for a refund.

 

Refunds for other Minecraft Editions

 
  • Apple's terms and conditions list that all sales of iOS games are final (non-refundable).
  • Google Play's support site has information on how to obtain a refund within the first 2 hours.
  • Amazon's Kindle refunds policy lists that apps are not returnable after purchase.
  • Xbox's refund policy states that you can't return a digital game, but you may receive credit. 
  • PlayStation Store's cancellation policy states that you can request a refund within 14 days of your purchase. 
  • Nintendo Wii U's refund policy states that they are unable to provide refunds on digital games. 
  • If you have bought the game on disc in a store, return to the store with your receipt for assistance. 
 

Other refunds


According to the Terms and Conditions listed on prepaid cards purchased at a retail store, we are unable to offer refunds for those cards.

Different editions of Minecraft are not interchangeable. If you have accidentally bought the wrong Minecraft edition, contact support for advice. 
 
As with most other downloadable software, we do not typically offer refunds for other reasons.

If you have made your purchase from an unauthorized reseller we're not able to refund you, and you may wish to dispute your purchase directly with the seller. 

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