When will I hear back?

We're currently replying to cases received on January 16. 

Due to the high volume of incoming emails we receive during the holidays, waiting times will be a bit longer. Please be patient, our agents are working super hard to get to your ticket!

If you are having issues accessing your account, make sure you've looked at our list of common issues.


Mojang customer support operates during office hours, Monday through Friday, and our offices are located in Stockholm, Sweden (Central European time zone). 

To make sure that we can help you quickly, please fill out the contact form completely and send your message just once. When you get a response, please reply to that email, and it will notify the person helping you. We appreciate your patience and look forward to helping you soon.

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