What is a transaction ID?

A transaction ID is used by Mojang customer support to verify your ownership of an account before we’re able to help you make any changes or give out information about an account. After a successful purchase, you are sent a confirmation email containing your transaction ID and order number. Both the transaction ID and order number from a successful purchase can be used to verify your ownership of an account. If you used a gift code or PIN from a Minecraft prepaid card to gain access to Minecraft, we use that code to verify account ownership.
 

Recover a lost transaction ID

Please look for an email sent by us to your inbox to locate your transaction ID, you might also want to check your spam or junk folder for this email.
 
If you have lost the email containing your transaction ID, there are ways to recover it. To learn how to recover a lost transaction ID, you first need to figure out how you paid.
 
As a transaction ID is considered proof of account ownership, we do not recommend purchasing a used account from another player. Unfortunately, we may not be able to provide support if you made your purchase through a non-authorized website, reseller or another player.

How did you pay?

 
Paypal
This ID is a seventeen-character alphanumeric code.
example: 1AB23456C7890123D
In some cases, you can be issued a PayPal receipt number, which is four sets of numbers.
example: 1234-5678-9012-3456
 
To recover this transaction ID, you can log into your Paypal account and view the ID in your transaction history. Alternatively, you can visit Paypal.com and click "Contact" to request the ID. 

Credit or Debit card
 
December 2013 – present
All current transactions made using a Visa, MasterCard, or American Express are handled by our payment partner Braintree.
 
This transaction ID is a set of six or seven numbers and letters.
example: 1a2bcd3
previously: ab2bcd

 
If you have lost this transaction ID, contact Mojang support and provide the name of the cardholder, the date of purchase, expiration date, card type, and last four digits of the card used for the purchase.

2011 – December 2013
Credit and debit card transactions between mid-2011 to December 2013 were handled by our payment partner Skrill (formerly Moneybookers).

This transaction ID is a sequence of nine or ten numbers.
example: 9876543210
previously: 987654321


To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
 
Earlier than mid-2011
Credit and debit card transactions made earlier than mid-2011 were handled by our previous payment partner DIBS.
 
This transaction ID is a sequence of nine digits.
example: 123456789
To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods.
 
Other
If your purchase was not made by any of the previous mentioned payment methods, and it was made after December 16th, 2015, it may have been processed by our payment partner Adyen. Adyen handles a range of local alternative payment methods such as Alipay and various bank transfers
 
This transaction ID is a sequence of sixteen numbers.
example: 1234567891234567
 
If you cannot locate this email nor transactions ID, please contact customer support. 
 
If you paid using a Paysafecard, UnionPay or Trustly, it was most likely handled by Skrill,

Mojang gift code
Gift codes can be purchased in our online store or on Amazon. They are not available for purchase anywhere else.
 
Mojang gift codes can be identified by their five sets of five letters and numbers. Until October 2015, Mojang gift codes were three sets of four characters.
example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P
previously: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8 


If you need to recover a gift code that you no longer have access to, ask the person who gave you the code to log into www.minecraft.net/profile or account.mojang.com (depending on where the code was purchased) to retrieve the code for you.
If your code was bought on Amazon, you will need to contact Amazon for help retrieving your code.
 
Mojang order number
example: 123a456789012b3c4d5e678901f23gh4
This order number is generated for all purchases made in the Mojang account system and is the easiest way for us to track your payment. If you send us this code, please copy and paste it, as it's very easy to make a typo

Prepaid PIN
Minecraft prepaid cards are physical cards available for purchase in select retail stores.

This PIN is a ten-digit number.
example: 123 456 7890

Once a Minecraft prepaid card has been redeemed, an email containing the PIN number is sent to the email address registered to your Mojang account confirming the redemption. If you are not able to find this email, please contact support. 

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