What is a transaction ID?

When you contact Mojang Support, we may need to verify your purchase information by checking your transaction ID, gift code or prepaid PIN, depending on how your purchase was made.  

How your purchase works

When a purchase is made, the payment is handled by one of our payment partners. For your privacy, Mojang does not obtain or store payment information. Instead, when a transaction has been completed, we are sent notification of the purchase. Afterward, you receive an email from Mojang that contains an order number and transaction ID (see below for the different ID types). This number is your proof of purchase. If you used a gift code or PIN from a prepaid card to start a Minecraft account, we use that code to verify account ownership.


Recovering a lost transaction ID

After a successful purchase, customers receive an email from Mojang with their transaction ID. Please be sure that your transaction ID was not sent to your email's junk folder. If you do not have that email, you can still recover the ID.

If you paid by Paypal, you can log into your Paypal account and view the ID in your transaction history. Alternatively, you can visit Paypal.com and click "Contact" to request the ID. 

If you paid by credit card and your payment was processed through Braintree (which handled Visa, Mastercard and American Express starting December 2013), you'll need to contact Mojang support, providing the name of the cardholder, the date of purchase, expiration date, card type, and last four digits of the card used for the purchase.

If you paid by credit card or Paysafe card, and your payment was processed by Skrill/Moneybookers (all payments between 2011 and December 2013, and certain types of credit card transactions after that), you can get in touch with a Skrill representative through the Skrill contact form. When contacting them, use the email from your purchase, in "Category" choose "Payments", in "Problem with..." choose "Send Money" and in your message ask for the Merchant Transaction ID from your purchase of Minecraft.

Skrill can also be reached by telephone at:

United States: +1 855 719 2087
UK, EU and international (multiple languages available): +44 203 308 2520
German: +49 302 2403 0293
Spanish: +34 935 452 390
Italian: +39 064 523 6612
Polish: +48 221 288 257
French: +33 173 443 315
Russian: +7 495 249 5439

If your purchase was not made by any of the previous mentioned payment methods, and it was made after December 16th, 2015, it may have been processed by our payment partner Adyen. Adyen handles a range of local alternative payment methods such as Alipay and various bank transfers. 


Types of identifying numbers

Mojang order number
example: 123a456789012b3c4d5e678901f23gh4
This order number is generated for all purchases made in the Mojang account system and is the easiest way for us to track your payment. If you send us this code, please copy and paste it, as it's very easy to have a typo

Braintree transaction ID
example: 1a2bcd3
previously: ab2bcd

This ID is generated for certain Minecraft purchases after December 2013, or anytime you purchase Scrolls or the Shards currency within Scrolls. It is a set of six or seven numbers and letters.

Paypal transaction ID
example: 1AB23456C7890123D
This transaction ID is generated when you pay with a Paypal account or make a credit/debit transaction through Paypal as a guest. It is a seventeen character alphanumeric code. If your purchase had to be automatically converted to another type of currency, there might be multiple transaction IDs, so please be sure that you provide the ID from the purchase itself.

Paypal receipt number
example: 1234-5678-9012-3456
While most Paypal users receive a transaction ID, in certain circumstances a customer may have a receipt number, which is four sets of numbers.

Skrill (formerly Moneybookers) transaction ID
example: 9876543210
previously 987654321

A Skrill transaction ID is generated when you make a credit/debit card transaction using the respective service. It is a sequence of nine or ten numbers.

Mojang gift code
example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P
previously: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8 

Mojang gift codes can be identified by their five sets of five letters and numbers. If you need to prove account ownership, and you used a gift code that you no longer have access to, you can ask the person who gave you the code to log into www.minecraft.net/profile or account.mojang.com (depending on where the code was purchased) to retrieve this for you. If your code was bought on Amazon, you will need to contact Amazon for help retrieving your code. Until October 2015, Mojang gift codes were three sets of four characters.

Adyen transaction ID
example: 1234567891234567
This transaction ID is generated when using an alternative payment method that is not one of the above, such as Alipay or bank transfer. It is a sequence of sixteen numbers. This transaction ID was sent to you in an email after your purchase, to the email address registered to your Mojang account. If you cannot locate this email nor transactions ID, please contact customer support. 

Prepaid PIN
example: 123 456 7890
This ten digit number comes from prepaid Minecraft cards, available in select retail stores.

Google Order number
example: 12345678901234567890.1234567890123456 or GPA.1234-5678-9987-65432
Generated upon the purchase of Minecraft: Pocket Edition or Scrolls in Google Play Store. To verify a Google Play purchase, we require this order number and your Google Play account email address.

example: 123456789
This is a transaction ID generated by the original Minecraft payment system and was used for certain transactions until midway through 2011. Like a Moneybookers ID, it is also nine digits. To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods.

As a transaction ID is considered proof of account ownership, we do not recommend purchasing a used account from another player. Unfortunately, we cannot provide support if you made your purchase through a non-Mojang website or another player.

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